ABOUT
Our Strategic Partners
Collaborate, Innovate, Elevate
We are pleased to highlight our strategic partners who share our commitment to innovation and excellence. These partnerships enable us to offer a greater depth of resources and capabilities so that we can further enhance the value we deliver and help you achieve your objectives more effectively.
Strategic Consulting
rOBERT LEVINE
Chief Executive Officer
ROI is pleased to partner with ComOps. ComOps provides strategic consulting and specializes in support-as-a-service for tribal and commercial gaming operations. With decades of experience in contact center operations, revenue management, digital innovation, customer experience, and employee sentiment evaluation, the ComOps team focuses on optimizing resources and executing with standards developed in collaboration with Forbes Travel Guide. Remove the burden of guest reservations (while increasing bookings) or measure your guest and employee experiences through ComOps!
ComOps is a channel reseller and primary partner of Medallia. Medallia is the pioneer and market leader in customer and employee experience. As the No.1 enterprise experience platform, the Medallia Experience Cloud provides operators with a single source of truth for customer and employee journeys. The platform captures billions of experience signals across various mediums including voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning to automatically reveal predictive insights that drive powerful business actions and outcomes. Organizations that utilize Medallia reduce churn, turn detractors into promoters, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions to provide clear and potent returns on investment.
To learn more, visit their website: www.ComOps.com
Strategic Development
DON ZILLIOUX, Ph.D
CEO and Chief Scientist
ROI is proud to collaborate with Strategic Development Worldwide (SDW Companies) which, for over 30 years, has partnered with a variety of businesses, schools, Native American Tribal organizations and nonprofit groups to help them become more effective, more focused and more successful.
SDW has successfully worked with clients large and small, promoting organizational excellence, outputs and effectiveness at all levels. Their success has come through expertise in management science in all its facets and advocacy for the potential of every person in an organization. They provide solutions with a focused, proven approach, built around clients’ needs.
Each of their solution groups is related to and supports the others with specific competencies, profound experience, proven assessments and training designed to work together. Organizational intervention strategies, assessments, analytics and workshops are interwoven to complement and strengthen your organization.
Find out more at sdwnet.com.
Hospitality
MARK HEALY
Principle
ROI is pleased to partner with Virtual Hospitality Group (VHG), and its subsidiaries who were formed to harness the expertise of their owners and partners across several hospitality disciplines including managing and operating hospitality at Native American resorts, casinos, and business enterprises.
VHG provides memorable guest experiences by leveraging training, mentoring, purchasing programs, financial controls, and awesome guest services that clients need delivered. However, VHG also recognizes and embraces that while hospitality is an integral part of the services clients need to deliver, it may not be the ultimate measure of their success.
Additionally, VHG believes that every venue and every service which creates guest interaction is by definition a “brand” itself. VHG are “Brand Facilitators” who engage the hospitality, goods and services products along with and among all client departments in the positive reinforcement of the venue or destination’s overarching brand. VHG believes that orchestrating services and aligning with national or regional branded food and beverage concepts to create a portfolio of offerings strengthens the venue’s core services and overall reputation.
Find out more at virtualhg.com.
Appearances, Events & Endorsements
pATRICK LEOPOLD
Owner
ROI is pleased to announce a new addition to our team and a working collaboration with Patrick Leopold of Legends, Then & Now.
Patrick created LTN in the summer of 2019. He primarily represents several current and former high-quality professional and collegiate athletes that played sports in the areas of football, hockey, and baseball. He also has connection to local media personalities as well.
Leopold has served over 32 years in professional sports and has sold numerous corporate partnerships, held high profile special events, negotiated many television and radio campaigns and has led the Minnesota Vikings foundation for years.
Now, through our organization we have a direct link to local and national talent to support a customized event, promotion or strategic campaign using athletes. Whether it be an appearance, special event or outing, we can customize directly with Patrick to our specific needs and working budget.
We welcome Patrick and look for any ways to connect with our organization!
Creative Resources
JULIE MARTIN
owner
ROI is pleased to collaborate with Julie Martin Design (JMD) to provide you with professional creative that establishes your brand and gets you noticed. JMD is a talented and devoted creative team that provides a wide range of services, including branding and design, digital marketing, copywriting, and web design and development.
JMD has a wealth of experience working with casinos and understands the fast-paced, deadline-driven and competitive environment of the gaming industry. In addition to creative prowess, JMD prides itself on its availability, responsiveness and truly listening to client wants and needs.
Find out more at juliemartindesign.com.
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