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SERVICES

People & Performance

ROI's Human Resources & Talent Management Development

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We'll partner with your team to develop solutions for meeting your organizational goals and effectiveness by helping you leverage your talent management resources. We'll work with you to analyze your specific needs and determine the best way to fulfill those needs. We come alongside your Human Resources and/or training team to support where most needed, whether designing a job skills training or facilitating team building and leadership programs to ensure your employees have the skills to be successful on the job.

HOW WE HELP

Training & Employee Development

Tribal Member Development

    • A transformational program designed to support the development of knowledge, skills, and strengths of emerging managers in tribal enterprises

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    • Customized management development plans designed to focus on individual development needs and learning preferences, expected performance capabilities, as well as current and future goals of the enterprise.

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    • The TMDP guides the development of four targeted leadership capabilities:
       

    1. Knowledge

    2. Interpersonal Skills

    3. Learning and Development

    4. Vision and Strategic Planning

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    • The TMDP is a minimum 18–24 month development commitment. The TMDP process involves three important steps:
       

    1. Creating and working the development plan

    2. Establishing and activating experiential learning rotations

    3. Initiating a continuous learning and development plan

Job Skills Training

ROI will work with your department staff to develop training that ensures employees have the skills to be successful on the job.

    1. Guest Focus Groups & Secret Shopper Services

    2. Program Development - Service Expectations, Branding and more

    3. Incentive Planning

    4. Measurement Tools

    5. Leadership Coaching

    6. Training Facilitation

    7. On-going communication & follow-up

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    *Client favorite

    1. Table Games

    2. Slot Operations

    3. Bingo

    4. Finance

    1. Food & Beverage

    2. Hotel

    3. Gift Shop

    4. Security

    5. Convention Sales

    6. Emergency Management Plan Development, including Risk Management and Public Relations

  • Creating a player development culture and building loyalty among top guests through strategy, knowledge and service.

    1. Role of a Host and Host Department

    2. Casino Marketing 101

    3. Gaming Math, including Player Evaluation, Reinvestment
      and Comping Strategies

    4. Event Planning

    5. Communication Skills

    6. Handling Challenging Behaviors, including Compulsive Gambling

    7. Sales Skills

    8. Time Management

    9. Follow-up Services:
      • Individual Host Coaching
      • Technical Skills Training to Support
      • Player Development Efforts (Computer Skills, Report Writing)

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    *Client favorite

  • Learn practical yet revenue-generating skills and best practices as it pertains to all areas of casino marketing management.

    1. Advertising

    2. Promotions

    3. Database Management

    4. Players Club Management

    5. Digital Media

    6. Player Development Programs

    7. Management and Strategy

Personal & Career Development

Maximizing personal and professional effectiveness as well as fostering employee engagement at all levels within the organization.

    1. Being Your Personal Best

    2. Goal Setting

    3. Basic Communication Skills

    4. Professionalism

    5. Work/Life Balance

    6. Time  Management

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